Refund Policy

At Homeandbeyond Store LLC, we are committed to providing high-quality door handles and hardware products with reliable service. If you are not completely satisfied with your purchase, we are happy to assist you according to the policy below.

Returns

Our return policy lasts 30 days. If 30 days have passed since your order was delivered, unfortunately, we cannot offer a refund or exchange.

To be eligible for a return:

  • The item must be unused, uninstalled, and in the same condition that you received it.
  • The product must include all original parts, accessories, screws, installation hardware, and packaging.
  • Proof of purchase or order information is required.

For safety and quality reasons, installed or modified door hardware products may not be eligible for a full refund unless the product is defective or damaged upon arrival.

Please do not return products directly to the manufacturer. All returns must be approved by Homeandbeyond Store LLC before shipping.

Non-Returnable Items

Certain items cannot be returned, including:

  • Products that have been installed, modified, or damaged after delivery due to improper installation or use.
  • Items missing original components, accessories, or packaging.
  • Products returned after the 30-day return period.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive an incorrect product, please contact us within 30 days of delivery.

Please provide:

  • Your order number
  • A description of the issue
  • Photos or videos showing the problem

After review, we will provide an appropriate solution, which may include replacement parts, a replacement product, or a refund.

Refunds

Once your returned item is received and inspected, we will send you an email confirming receipt and the status of your refund request.

If your refund is approved, it will be processed and automatically applied to your original payment method.

Please note that processing times may vary depending on your bank or payment provider.

Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account or payment account again.
  2. Contact your credit card company or payment provider, as processing times may vary.
  3. Contact your bank for additional information.

If you have completed these steps and still have not received your refund, please contact our customer service team through the contact information provided on our website.

Exchanges

We replace products only when they are defective, damaged, or incorrect.

If you need to exchange an item for the same product, please contact our customer service team before returning the product.

Do not send your product back before receiving return instructions from Homeandbeyond Store LLC.

Sale Items

Discounted or promotional items are eligible for returns according to the same return conditions unless otherwise stated during the purchase process.

Shipping and Return Costs

Customers are responsible for return shipping costs unless:

  • The product arrived damaged.
  • The wrong product was shipped.
  • The item has a confirmed manufacturing defect.

Original shipping costs are non-refundable unless the return is caused by an error from Homeandbeyond Store LLC.

For your protection, we recommend using a trackable shipping service when returning products. Homeandbeyond Store LLC is not responsible for lost return shipments without valid tracking information.

Return Address

Approved returns should be shipped to:

Homeandbeyond Store LLC
14344 Golden Rain Tree blvd
Orlando, FLORIDA
UNITED STATES 32828

Please contact our customer service team before sending any return shipment to ensure your return is processed correctly.